17 Mar 2020

Diversified’s Commitment During the COVID-19 Crisis

Dear Valued Clients and Friends of Diversified,

We want to let you know that we are fully committed and well-prepared to meeting your insurance and risk management needs during this trying and unsettling time. Taking care of and serving our two most valued stakeholders – employees and clients – is our sole focus. As such, we want to share the actions we have implemented to continue to provide you with the excellent service you have come to expect from Diversified, while ensuring the health and safety of our team. 

Open for Business

As we’ve moved to a remote work footing, we want you to know that we have the technology infrastructure and staff in place to readily respond to your requests while we work virtually. All of our employees have the tools and technology to work 100% from home. Please do not hesitate to reach out to your Diversified service team members via email, text, or cell if we can be of assistance. We’re here to help and be a resource.

Coverage Questions and Reporting Claims

We previously sent out this coverage alert addressing some of the main coverage issues relating to the COVID-19 outbreak. This list is not meant to be comprehensive; nor does it anticipate the unique nature of each individual and potential claim scenario. Coverage depends on the circumstances surrounding the claim, coverage, and policy in question.

Insurance companies don’t have the resources to respond to global catastrophic risks such as pandemics, war and nuclear disasters. It’s simply not possible to underwrite for these exposures or charge adequate premium. As a result, insurance policies generally contain exclusions for these uninsurable risks. Regardless, you should document all losses, keep accurate records, and contact us immediately if you’d like to notice a claim under any of your Property or Liability policies. We are standing by to assist with any claims or coverage questions. 

The key takeaway from this message is we are here for you and will be your advocate with the insurance carriers.  

Risk Management and Benefits Resource

Insurance is only one risk management technique. There are other risk management solutions and resources that a business can implement to deal with uninsurable losses and mitigating business interruption. We do not have all the answers or solutions, but we are committed to reviewing available tools and resources to assist you and your business in any way possible.

Stay Safe

You have our commitment and promise that we will do all we can to help. Thank you for the opportunity to be your partner.


President & CEO

Diversified Insurance Group